GENERAL
The use of the electronic page and services of www.honeymood.gr by the visitor/user presupposes their unconditional agreement with the following terms of use, which apply to all the content included on the website. Therefore, the visitor/user must carefully read these terms before using the services of the website, and if they do not agree, they must refrain from using the services and their content. The visitor/user is invited to check the content of the terms of use for possible changes. The continued use of www.honeymood.gr, even after any changes, signifies the unconditional acceptance of these terms by the visitor/user.
The content displayed on the website www.honeymood.gr is not intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of your qualified physicians, nutritionists, or other qualified personnel for any matters related to any illness. Never disregard medical advice or delay in seeking the opinion of your qualified physician and nutritionist because of information you read on the website www.honeymood.gr. The website www.honeymood.gr does not endorse or promote specific diets, doctors, products, procedures, opinions, or other information that may be mentioned on its pages. If any visitor of the website www.honeymood.gr decides to rely solely on the information provided through www.honeymood.gr, disregarding the advice of their physician and nutritionist or other qualified personnel, they do so at their own personal and exclusive responsibility.
1. GENERAL TERMS
The website www.honeymood.gr includes the online store of the individual business of Stavros Argyriou Antoniou, Beekeeper, Tax ID 108809554, Tax Office of Ampelokipoi, based at 27 Amynta Street, Stavroupoli, Thessaloniki, tel: 6948684720, referred to herein as “The Business” for brevity’s sake. Our business’s constant purpose is to serve our customers as best as possible. This specific online store (e-shop) allows both our customers and all internet users to be immediately informed about the products offered by our Business and to make their purchases online.
2. INTELLECTUAL PROPERTY
Intellectual Property Rights and Trademarks
All the design of the website, text, graphics, selection, and arrangement thereof are the property of the Business and are protected under the relevant provisions of Greek law, European law, and international conventions. Reserving all rights, any text or image bearing the symbols “honeymood” are trademarks or registered trademarks and are used herein.
3. SECURITY
The SSL (Secure Sockets Layer) protocol is today’s global standard on the internet for certifying websites to network users and for encrypting data between network users and web servers. Encrypted SSL communication requires all information transmitted between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thereby protecting personal information during transmission. Additionally, all information transmitted via SSL protocol is protected by a mechanism that automatically verifies if the data has been altered during transmission.
The SSL certificate for www.honeymood.gr has been issued by the certification company LetsEncrypt.org, and the key size is 2048.
Furthermore, personal security is provided by the password you give when you become a registered user of www.honeymood.gr. To present any of your personal details, the username and password must first be given. For this reason, you must keep these details safe to prevent them from falling into the hands of third parties. We also advise you to create passwords using uppercase letters, symbols, along with alphanumeric characters.
Finally, we remind you that credit card details are not stored on the company’s storage media during the transaction but are entered directly into a secure environment of the cooperating company, which handles card routing.
All transactions made through www.honeymood.gr are governed by International and European law, which regulates issues related to electronic commerce, as well as by the Law for the protection of consumers (Law 2251/1994), which regulates issues related to distance selling.
Sales of products on the online store www.honeymood.gr are made by bank deposit to the IBAN GR27 0172 2640 0052 6409 3874 701 bank account of Piraeus Bank or by cash on delivery. Your transactions on our online store are protected by modern security systems for protecting web application security – Web Application Firewall.
4. COMMODITIES – AVAILABILITY – CHARACTERISTICS
The available products for sale, their characteristics, prices, and available stock are located at the website www.honeymood.gr and are accessible to everyone. Users can find more information about each product by clicking on the product icon.
The Company guarantees timely information to customers regarding its products but assumes no responsibility for their availability. The Company makes daily efforts to provide all the necessary information about each product (characteristics, prices, etc.). However, in order to limit any errors, we would recommend contacting us before completing any purchase.
The prices listed in the relevant catalogs under each product do not include VAT, as the company’s products are not subject to VAT. The online store www.honeymood.gr reserves the right to adjust prices without obligation to inform the consumer.
5. PRODUCT ORDERS AND CONSUMER PROTECTION
Orders through the online store www.honeymood.gr constitute distance selling contracts governed by the legal framework of Law 2251/1994 (as currently in force), the amendments referred to in PD 131/2003 (Government Gazette A’ 116/16.05.2003), and Decision 31619 FEK 969/22.3.2017, as well as the adaptation of Greek legislation to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011, concerning consumer rights, the amendment of Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council, and the repeal of Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council, published in the Official Journal of the European Union, L 304 of 22.11.2011, as amended from 13/06/2014.
The user has the right to place a valid order through the online store, provided they are legally capable according to the provisions of the Greek Civil Code (having reached the age of eighteen and not under judicial guardianship regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. The Company reserves the right to demand the return of any orders placed by legally incapable persons from the supervisor or guardian.
6. WITHDRAWAL / RETURN
You have the right to return the entire order or part of it without being obliged to inform us of the reason for desiring the return of the products, within 14 calendar days from the date you received it, provided that the packages sent to you have not been opened. In this case, you are only responsible for the direct cost of returning the products. If the reason for your return concerns an error on the company’s part, we undertake to bear the cost of returning the product, provided that the return is made through the shipping company ………………………………………
To exercise the right of withdrawal, you are obliged to complete and send the special return form available on the website www.honeymood.gr. You are obliged to send the product in its original condition, without the packaging being violated, confirming that the special markings of the product have not been removed. Additionally, you must include the retail sales receipt simultaneously with the submission of the withdrawal declaration contained in the “return form.” Returns will only be accepted via courier and only after approval by the company.
In case of product return and depending on both the payment method you chose for your order and the method of their return, your refund will be completed within 8 working days from the date we receive the products. If the reason for the return concerns an error on our part, we commit to sending the products again via courier to the address you provided for the order delivery, at our own expense. If the consumer wishes to return their order without any fault on the part of the company, then the shipping costs will be borne by the consumer. Once the product is dispatched by you, the company will collect it within 1-2 working days for returns within Greece and through ………………………………
If you choose other courier companies for the return, we cannot guarantee the delivery times of the products you return to us. If you choose to send it by post, we cannot accept your return. Once we receive the product, we will promptly process your request and inform you via email about its processing.
After the return of the product, and upon approval by the Company, the customer will be refunded in full either by a corresponding deposit to their bank account, which they have provided in the return form accompanying the returned merchandise, or by another method according to the above.
If you wish to return the products you purchased, the address to which the products must be sent for return is: Stavros Argyriou, Beekeeper, located at Aminta 27, Stavroupoli Thessaloniki, tel: 6948684720
The Company, aiming to offer you the best possible service, gives you the right to submit any complaints electronically to the address, [email protected].
7. Miscellaneous
- Force Majeure: In cases of force majeure (e.g., adverse weather conditions, strikes, pandemics, etc.), there is the possibility that we may not be able to deliver the products within the predetermined time frame. In such cases, the company bears no responsibility for any situation beyond its control and will do everything humanly possible to provide you with the best service.
- In cases where you have placed an electronic order and upon delivery, you notice that a product (or products) is missing from the total order, please contact us so that we can arrange all the necessary details and send you the products you did not receive without any additional charges.
- Modification of Terms: The website www.honeymood.gr reserves the right to modify or renew the terms and conditions of transactions. The company also undertakes the obligation to update this document for any changes or additions to the terms.
- In the event of non-delivery of the ordered goods (and if an unreasonably long period of time has elapsed since the order was placed), please contact a representative of www.honeymood.gr. For your convenience and prompt service, we recommend that you mention the special order code that has been sent to the email address you provided during your order.
According to Directive 2013/11/EU, which was incorporated into Greek legislation by Joint Ministerial Decision 70330/2015, and Decision 31619 Government Gazette 969/22.3.2017 (Article 8), there is the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution process throughout the European Union. If the Customer has an issue with a purchase made from the Online Store and resides in the EU, they can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of the dispute.
8. COOKIES
The company maintains a strict privacy policy for the protection of visitors to the website www.honeymood.gr, more about which you can read here. With this note, we provide you with more information on how we use “cookies” as well as other automated means to collect specific information about visitors to our websites, such as the number of visitors to our web pages and the most frequently visited websites, through any browser and device used. By collecting this information, we learn how to better tailor our websites and advertising to visitors.
Cookies και άλλα Αυτοματοποιημένα Μέσα για τη Συλλογή Δεδομένων
Τα cookies είναι μικρά αρχεία κειμένου που αποθηκεύονται σε κάθε συσκευή σας με την χρήση οποιουδήποτε φυλλομετρητή, όποτε επισκέπτεστε έναν δικτυακό τόπο. Τα cookies μπορεί να τα χρησιμοποιήσουμε για να μας ενημερώσουν για παράδειγμα, εάν έχετε επισκεφτεί την ιστοσελίδα μας στο παρελθόν ή αν είστε νέος επισκέπτης καθώς και να μας βοηθήσουν ώστε να εντοπίσουμε χαρακτηριστικά της ιστοσελίδας μας, για τα οποία μπορεί να ενδιαφέρεστε περισσότερο. Τα cookies μπορεί να βελτιώσουν την διαδικτυακή σας εμπειρία αποθηκεύοντας τις προτιμήσεις σας, καθώς εσείς επισκέπτεσθε μια συγκεκριμένη ιστοσελίδα.
Web Beacons
Web beacons (also known as Internet tags, pixel tags, and clear GIFs) are typically transparent graphic images placed on a website. Web beacons are used in combination with cookies to track visitors’ actions on websites.
IP Addresses and URLs
An IP address is a unique identifier used by certain electronic devices to locate and communicate with each other on the Internet. When you visit our websites, we may see the IP address of the device you used to connect to the Internet. We use this information to determine the general geographic location of the device and to understand from which geographic areas visitors to our website originate. This information may be used to change the way our website is presented in order to enhance your visit.
A URL (Uniform Resource Locator) is a unique identifier or address for each resource on the Internet and essentially represents the address of the website you are visiting. We will use this information to see which websites are being visited as well as how you navigate our website.
Which Cookies Do We Use?
On our websites, we use the following cookies:
Strictly Necessary Cookies
Strictly necessary cookies are essential for the proper functioning of the website, allowing you to browse and use its features, such as accessing secure areas, registration forms, wish lists, using the shopping cart, and for security purposes. These cookies do not recognize your individual identity. Without these cookies, we cannot provide effective operation of our website.
Performance and Analysis Cookies
These cookies collect information about how visitors use the website, which pages they visit most frequently, and whether they receive error messages from websites. These cookies collect aggregated, anonymous information that does not identify any visitor. They are used solely to improve the performance of a website and allow us to collect information about your use of our websites, including the content you select during your browsing, in order to measure the effectiveness and interaction of consumers with the website, as well as to improve our pages over time. These cookies may be provided to us by third-party analytics providers but are used only for purposes related to our websites.
Targeting/Advertising Cookies
These cookies are used to provide content that is more relevant to you and your interests. They may be used to deliver targeted advertising/offers, limit advertising impressions, or measure the effectiveness of an advertising campaign. These cookies may be used to remember the websites you have visited in order to determine which marketing channels are most effective and allow us to reward external websites and partners that have referred you to us.
How Can You Disable the Use of Cookies?
If you wish to enable or disable the use of cookies from your browser settings, depending on your browser, visit the following websites to learn about the necessary actions.
Internet Explorer https://support.microsoft.com/kb/278835
Firefox https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Chrome https://support.google.com/accounts/answer/61416?hl=en
Opera https://www.opera.com/browser/tutorials/security/privacy/
Safari https://support.apple.com/kb/PH5042
Safari for iPad and iPhone https://support.apple.com/kb/HT1677